PRIVACY POLICY
At Home Plus Studio, we take your privacy very
seriously. We do everything it takes to safeguard the trust you place in us.
Please read below for more details regarding our privacy policy. Our privacy
policy is subject to change from time-to-time without prior notice, hence,
please review this policy periodically. Your use of the Website constitutes an
acceptance of our privacy policy.
Information We Collect
1. Your contact
details; i.e., name, e-mail address, phone number, and shipping address
2. Your Website
account username and password
3. Your previous
orders and transaction information including product and service pricing
details, date of purchase, and payment history
4. Information from
optional online surveys posted by Home Plus Studio on the Website or on
third-party sites
5. Cookies to enhance
your shopping experience. Cookies are small files of data stored on your
computer which enable us to know your preferences and customize the Website as
per your preferences to offer you a more personalized experience. You can at
any point set your computer browser to notify you when you are sent a cookie,
and you can decide whether or not to accept it.
6. Your session log
information on the Website such as navigation details within the Website, IP
address, browser type, browser language, operating system, and source of
traffic
7. E-mail
communication by you directly with the Website or Home Plus Studio including
but not limited to product or service enquiries, delivery details, disputes,
etc.
All the above listed information enables us to: 1)
process your order; and/or 2) understand your behaviour and preferences such
that we can deliver the best customer service and experience. We may also use
this information for marketing purposes including but not limited to informing
you about deals, offers, new launches, relevant blogs, order status, etc. You
may choose to opt out of these communications anytime by writing to us at
We will use your information, if required, in legal
disputes or other legal processes in order to comply with any statutory or
regulatory requirement and in cases of troubleshooting problems, detecting and
protecting against error, fraud and other criminal or illegal activity, to
collect dues/fees owed, enforce our Terms, prevent abuse of Home Plus Studio
products and services, and prevent violation of the rights of third-parties,
other users, or the general public.
Information We Do Not Collect
Home Plus Studio does not hold or save your
transactions or banking details including but not limited to debit/credit card
number, cardholder name, expiration date, and CVV or other information required
for internet banking or other payment instruments. This information is held by
the payment gateway service provider. Our payment gateway service provider is
“Razorpay” which ensures the highest standards of safety and security for
your information.
Disclaimer
1. Access to your
information lies with Home Plus Studio and will be sharable with third-parties
who are working for/with Home Plus Studio and/or are involved in delivering the
product/service to you. The information provided to the third-parties by us is
given on a need-to-know basis only.
2. User-generated
content on the Website shared by users including but not limited to reviews,
blogs, online chat, instant messages, discussion boards, forums, user
testimonials, etc. are not considered personal information and are not subject
to the Terms of this privacy policy.
3. We simply use the
information we collect to enhance your experience of our Website and our
products and services; we do not rent or sell this information to any
third-party.
4. Please note that
while we will do our best to secure your data, we do not take responsibility of
your data while it is being transmitted to our Website. Once, we have your data
on the Website, we have reasonable means in place to safeguard the same.
5. You can opt-out of
receiving promotional or marketing communication from us. To remove your
contact information from Home Plus Studio database, please write to us at
sales@homeplusstudio.com
Questions regarding this policy should be directed
to